Terms of service

WEHEALTH WEBSITE TERMS OF USE 

Last updated: June 30, 2026  |  Version: v1.0 

IMPORTANT: IF YOU ARE EXPERIENCING A MEDICAL EMERGENCY, CALL 911 IMMEDIATELY OR GO TO THE NEAREST EMERGENCY DEPARTMENT. DO NOT USE THE WEBSITE TO REQUEST EMERGENCY MEDICAL CARE. 

1. ACCEPTANCE OF THESE WEBSITE TERMS 

These Website Terms of Use (the “Terms” or “Website Terms”) govern your access to and use of websites owned or controlled by WeHealth Technologies LLC d.b.a. WeHealth (“WeHealth,” “we,” “us,” or “our”), including www.wehealth.nyc, wehealthapp.com, www.wehealthrpm.com, wehealthcoach.com, www.wehealthservices.com, wehealthplan.com, www.wehealthapp.com, and any other WeHealth-owned or WeHealth-controlled public website that links to these Terms, whether or not specifically listed above, together with any successor or related WeHealth public websites (collectively, the “Website”). 

By accessing or using the Website, you acknowledge and agree to these Terms. If you do not agree, do not use the Website. We may update these Terms from time to time by posting a revised version on the Website. Your continued use of the Website after an update means you acknowledge the updated Terms, unless additional consent is required by law. 

These Website Terms are intended for website visitors and general public use of the Website. If you use WeHealth patient-facing, consumer wellness, mobile app, provider-facing, RPM, CCM, care coordination, or other platform services, additional or separate terms may apply, including the WeHealth Patient and Consumer User Terms of Use, Provider Platform Services Agreement, Business Associate Agreement, Healthcare Provider Privacy Policy, and/or Patient and Consumer User Privacy Policy. If there is a conflict between these Website Terms and a signed written agreement with WeHealth, the signed written agreement controls for the services covered by that agreement. 

2. ROLE OF WEHEALTH; WEBSITE IS INFORMATIONAL 

WeHealth is a healthcare technology and consumer wellness technology company. The Website may provide information about WeHealth, its technology-enabled services, consumer wellness features, remote patient monitoring support, chronic care management support, care coordination support, patient engagement tools, documentation support, reporting, administrative workflows, products, programs, resources, and related services. 

The Website is provided for general informational, educational, business, and promotional purposes only. Website content is not medical advice, diagnosis, treatment, prescribing guidance, legal advice, billing advice, payer advice, or professional healthcare advice. 

WeHealth is not a medical practice, healthcare provider, physician group, pharmacy, pharmacy benefit manager, durable medical equipment supplier, electronic medical record system, electronic health record system, prescribing platform, prescription routing platform, or prescription fulfillment service. WeHealth does not provide medical care, diagnose, treat, prescribe medication, dispense medication, issue medical orders, make clinical decisions, or establish a provider-patient relationship through the Website. 

3. NO MEDICAL ADVICE; NO PROVIDER-PATIENT RELATIONSHIP 

The Website does not create a physician-patient, provider-patient, therapist-patient, pharmacist-patient, or other professional healthcare relationship between you and WeHealth. Any healthcare services are provided by independent licensed healthcare providers, medical groups, health plans, clinics, or other covered entities responsible for patient care, not by WeHealth through this Website. 

You should always seek the advice of a qualified healthcare professional with any questions about a medical condition, symptoms, medications, treatment, care plan, device readings, remote monitoring results, or health-related concern. You should never disregard, avoid, or delay seeking professional medical advice because of information on the Website. This does not limit your ability to follow instructions provided directly by your treating healthcare provider or care team through or outside a WeHealth platform. 

The Website may describe provider-supported services, consumer wellness features, RPM/CCM programs, AI or automation features, or other technology-enabled workflows. Such descriptions do not mean those services are available to you, appropriate for you, reimbursable, clinically indicated, or legally permitted in your location. 

4. NO EMERGENCY USE 

The Website is not intended for emergencies, urgent clinical communications, emergency monitoring, continuous real-time monitoring, or immediate response to urgent medical events. If you believe you are experiencing a medical emergency, call 911 immediately or go to the nearest emergency department. 

Do not use website contact forms, emails, chat forms, demo requests, or other Website features to request emergency medical care, urgent clinical support, medication refills, or time-sensitive medical advice. 

5. INDEPENDENT PROVIDERS AND THIRD-PARTY SERVICES 

Some Website content may refer to participating healthcare providers, medical groups, health plans, clinics, vendors, partners, or third-party services. Unless expressly stated in a separate written agreement, such third parties are independent of WeHealth and are solely responsible for their own services, clinical judgment, licensure, prescribing, billing, coding, documentation, privacy practices, patient notices, and legal compliance. 

WeHealth does not endorse, control, supervise, or guarantee any specific provider, test, medication, product, procedure, care plan, payer benefit, coverage decision, or third-party service mentioned on the Website. 

6. ACCURACY AND AVAILABILITY OF WEBSITE CONTENT 

WeHealth attempts to keep Website content accurate and current, but we make no representation, warranty, or guarantee that the Website or any content is complete, accurate, current, reliable, uninterrupted, secure, or error-free. Content may include typographical errors, omissions, outdated information, or other inaccuracies. We may update, remove, suspend, or discontinue any Website content or feature at any time without notice. 

Information about services, pricing, features, coverage, reimbursement, availability, and programs is subject to change and may depend on contracts, payer rules, provider participation, patient eligibility, law, geography, and operational requirements. 

Blog posts, articles, educational content, program descriptions, reimbursement discussions, and other informational materials on the Website reflect information available at the time of publication and may not reflect current clinical guidelines, regulatory requirements, reimbursement rules, payer policies, service availability, or program availability. 

7. WEBSITE ACCESS; ACCOUNT SECURITY 

Some Website areas or linked services may require registration, login credentials, or account access. You agree to provide accurate, current, and complete information and to keep your credentials confidential. You are responsible for all activity that occurs under your account or credentials. 

You must promptly notify WeHealth of any suspected unauthorized access, security incident, credential compromise, or misuse of the Website. We may suspend or terminate access at any time if we believe access presents a legal, compliance, security, operational, or misuse concern. 

8. USER SUBMISSIONS AND WEBSITE FORMS 

The Website may allow you to submit contact information, demo requests, business inquiries, job inquiries, support requests, comments, forms, files, or other information (“User Submissions”). You are responsible for the accuracy, legality, and appropriateness of your User Submissions. 

Do not submit emergency medical requests, urgent clinical questions, prescription requests, or time-sensitive medical information through general Website forms. Do not submit Protected Health Information (“PHI”), consumer health data, payment information, passwords, or other sensitive information through unapproved or unsecured Website channels unless WeHealth has specifically provided that channel for such purpose. 

If you submit User Submissions, you represent that you have the legal right and authority to submit the information and that the submission does not violate any law, contract, privacy right, intellectual property right, or third-party right. 

Subject to applicable law and our Privacy Policy, you grant WeHealth a limited right to use, reproduce, transmit, store, display, process, and disclose User Submissions as reasonably necessary to operate the Website, respond to your request, provide services, perform support, maintain security, comply with law, enforce these Terms, and improve WeHealth products and services. PHI and consumer health data are handled as described in our Patient and Consumer User Privacy Policy, applicable Business Associate Agreements, and applicable law. 

9. PRIVACY; CONSUMER HEALTH DATA 

Your use of the Website is subject to the WeHealth Patient and Consumer User Privacy Policy and, where applicable, other WeHealth privacy notices. The Privacy Policy explains how WeHealth collects, uses, discloses, stores, and protects personal information, consumer health information, and, where applicable, PHI. 

Your use of the Website is also subject to our use of cookies and similar tracking technologies as described in our Privacy Policy. Certain cookie choices may be available through your browser settings, device settings, or as described in our Privacy Policy. 

WeHealth does not sell PHI. WeHealth does not sell consumer health information. WeHealth does not use PHI or consumer health information for targeted advertising or cross-context behavioral advertising. Privacy rights and consumer health data rights may vary by state and by the type of information involved. 

10. ELECTRONIC COMMUNICATIONS 

When you visit the Website, submit forms, send emails, or communicate with us electronically, you consent to receive communications from us electronically. You agree that electronic agreements, notices, disclosures, signatures, consents, and other communications may satisfy any legal requirement that such communications be in writing, to the extent permitted by law. 

11. SMS, CALLS, AND MARKETING COMMUNICATIONS 

By voluntarily providing your mobile number through a Website form that includes a disclosure regarding text message communications, or through another applicable consent form or enrollment process, you provide your prior express written consent to receive automated, pre-recorded, or live calls and text messages from WeHealth and its authorized agents related to the purpose described at the point of submission. Message and data rates may apply. You may reply STOP to opt out of promotional text messages. For help, reply HELP. 

Two-Factor Authentication and Security Texts. WeHealth may send one-time passcodes, verification codes, two-factor authentication codes, login confirmation codes, or other security-related text messages to your mobile number as part of account access, login verification, identity confirmation, account recovery, or other security features. These messages are transactional and security-related and may be sent regardless of your marketing message preferences or any STOP request. Opting out of marketing messages does not opt you out of security or authentication texts required for Platform or website access. 

Transactional, account-related, care-related, legally required, or service-related communications may still be sent where permitted by law and where applicable to your relationship with WeHealth or a participating healthcare organization. Consent to marketing text messages is not required as a condition of purchasing any goods or services unless expressly permitted by law. 

12. CONSUMER WELLNESS, AI, AND AUTOMATED OUTPUTS 

The Website may describe or link to WeHealth consumer wellness, mobile app, artificial intelligence, automation, analytics, or decision-support features. Any AI-generated summaries, suggestions, alerts, reminders, reports, classifications, risk indicators, or other outputs (“Automated Outputs”) may be incomplete, inaccurate, delayed, or inappropriate for a particular person or situation. 

Automated Outputs are provided for informational, operational, wellness, administrative, or support purposes only and are not medical advice, diagnosis, treatment, prescribing guidance, emergency monitoring, or a substitute for professional clinical judgment. You should not rely on Automated Outputs as the sole basis for medical, legal, financial, clinical, emergency, or other material decisions. 

13. MOBILE APP, APP STORE, AND DEVICE TERMS 

If you download or use a WeHealth mobile application, additional mobile app terms, app store terms, subscription terms, privacy notices, or in-app disclosures may apply. Apple, Google, and other app stores or payment processors may have their own terms, privacy policies, billing rules, refund rules, and cancellation processes. WeHealth is not responsible for third-party app store billing, refund, account, or platform decisions. 

You are responsible for maintaining your device, internet access, data plan, operating system updates, app updates, and device security. Do not jailbreak, root, disable security protections, or use compromised devices in a way that may affect Website or platform security. 

14. FEES, PAYMENTS, AND REFUNDS 

Some services, subscriptions, products, or features described on or linked from the Website may require payment. Fees, payment terms, billing cycles, refund terms, cancellation terms, and renewal terms may be described in a separate agreement, checkout page, app store disclosure, order form, or subscription notice. 

Unless otherwise required by applicable law or expressly stated at the time of purchase, fees paid directly to WeHealth are non-refundable except at WeHealth’s sole discretion. Purchases made through Apple App Store, Google Play, Stripe, or other third-party processors may be governed by that third party’s payment and refund policies. 

15. SERVICE AVAILABILITY AND JURISDICTIONS 

Website access may be available broadly, but WeHealth services, programs, patient-facing features, consumer wellness features, provider-supported services, RPM/CCM services, and related offerings may be available only in approved jurisdictions and may vary by state, program, provider licensure, payer arrangement, patient location, user location, and applicable law. 

WeHealth currently supports technology-enabled services for users or patients located in the following U.S. states: Alabama, Alaska, Arizona, Arkansas, California, Colorado, Connecticut, Delaware, Florida, Georgia, Hawaii, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, Washington, West Virginia, Wisconsin, and Wyoming. 

WeHealth does not currently support technology-enabled services for users or patients located in New Jersey or Mississippi. 

We may decline, restrict, suspend, or terminate Website or service access where required or appropriate for legal, compliance, payer, security, operational, or jurisdictional reasons. 

16. PROHIBITED USES 

You agree not to use the Website to: 

• violate any law, regulation, contract, privacy right, intellectual property right, or third-party right; 

• submit false, misleading, defamatory, abusive, obscene, threatening, harassing, fraudulent, harmful, or unlawful content; 

• request emergency medical care, urgent clinical advice, prescriptions, or time-sensitive healthcare support through general Website channels; 

• impersonate another person or misrepresent your affiliation with any person or entity; 

• access or attempt to access systems, accounts, data, or areas of the Website without authorization; 

• probe, scan, test, attack, interfere with, disable, overload, or disrupt the Website or related systems; 

• transmit malware, viruses, spyware, malicious code, or harmful files; 

• scrape, crawl, harvest, data mine, index, or use automated tools to access the Website without our prior written consent; 

• reverse engineer, decompile, disassemble, modify, adapt, translate, or create derivative works based on the Website or its software; 

• use the Website to develop, train, or improve a competing product, model, dataset, or service; 

• use Website content, AI descriptions, Automated Outputs, or Website-related information as the sole basis for decisions that may have a legal, financial, employment, immigration, housing, insurance, clinical, or other material impact on an individual without appropriate human review and independent verification; 

• use the Website to prescribe, route, transmit, approve, sell, dispense, fulfill, or advertise prescription medications; 

• represent that WeHealth provides medical care, prescribing, pharmacy, EMR/EHR, DME supplier, or emergency services unless expressly authorized in writing by WeHealth and legally permitted. 

17. INTELLECTUAL PROPERTY; LIMITED LICENSE 

The Website and its content, including text, graphics, logos, designs, icons, images, audio, video, downloads, data compilations, software, documentation, workflows, trademarks, service marks, and other materials, are owned by WeHealth or its licensors and are protected by intellectual property and proprietary rights laws. 

Subject to your compliance with these Terms, WeHealth grants you a limited, revocable, non-exclusive, non-transferable, non-sublicensable license to access and use the Website for lawful, personal, informational, or internal business evaluation purposes. You may not copy, reproduce, distribute, modify, publicly display, publicly perform, resell, exploit, or create derivative works from the Website or its content without WeHealth’s prior written consent. 

18. THIRD-PARTY LINKS AND RESOURCES 

The Website may contain links to third-party websites, apps, resources, articles, products, services, payment processors, app stores, vendors, or partner websites. These links are provided for convenience only. WeHealth does not control and is not responsible for third-party content, privacy practices, terms, products, services, security, availability, or accuracy. 

Your use of third-party websites, apps, products, or services is at your own risk and may be governed by separate third-party terms and privacy policies. 

19. DISCLAIMER OF WARRANTIES 

THE WEBSITE AND ALL CONTENT, INFORMATION, MATERIALS, PRODUCTS, SERVICES, LINKS, DOWNLOADS, AND FEATURES MADE AVAILABLE THROUGH THE WEBSITE ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS. TO THE MAXIMUM EXTENT PERMITTED BY LAW, WEHEALTH DISCLAIMS ALL WARRANTIES, EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, ACCURACY, AVAILABILITY, RELIABILITY, SECURITY, AND ERROR-FREE OPERATION. 

WEHEALTH DOES NOT WARRANT THAT THE WEBSITE WILL BE UNINTERRUPTED, SECURE, TIMELY, ACCURATE, COMPLETE, OR FREE OF VIRUSES, MALWARE, BUGS, ERRORS, OR OTHER HARMFUL COMPONENTS. YOU ARE RESPONSIBLE FOR YOUR OWN DEVICE SECURITY, DATA BACKUP, INTERNET ACCESS, AND USE OF THE WEBSITE. 

20. LIMITATION OF LIABILITY 

TO THE MAXIMUM EXTENT PERMITTED BY LAW, WEHEALTH AND ITS OFFICERS, DIRECTORS, MEMBERS, EMPLOYEES, CONTRACTORS, AGENTS, AFFILIATES, LICENSORS, SERVICE PROVIDERS, AND PARTNERS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, PUNITIVE, OR OTHER DAMAGES, INCLUDING LOST PROFITS, LOST DATA, BUSINESS INTERRUPTION, PERSONAL INJURY, PROPERTY DAMAGE, OR LOSS OF GOODWILL, ARISING OUT OF OR RELATING TO THE WEBSITE, WEBSITE CONTENT, THIRD-PARTY LINKS, OR THESE TERMS, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. 

TO THE EXTENT ANY LIABILITY CANNOT BE EXCLUDED, WEHEALTH’S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THE WEBSITE OR THESE TERMS SHALL NOT EXCEED FIVE HUNDRED DOLLARS ($500). SOME JURISDICTIONS DO NOT ALLOW CERTAIN LIMITATIONS OF LIABILITY, SO SOME LIMITATIONS MAY NOT APPLY TO YOU. 

21. INDEMNIFICATION 

You agree to defend, indemnify, and hold harmless WeHealth and its officers, directors, members, employees, contractors, agents, affiliates, licensors, service providers, and partners from and against any claims, damages, losses, liabilities, costs, and expenses, including reasonable attorneys’ fees, arising out of or relating to your use of the Website, your User Submissions, your violation of these Terms, your violation of applicable law, your misuse of Website content, or your violation of any rights of another person or entity. 

22. TERMINATION OR RESTRICTION OF ACCESS 

WeHealth may suspend, restrict, or terminate your access to all or part of the Website at any time, with or without notice, if we believe you violated these Terms or if access presents a legal, compliance, security, operational, business, or misuse concern. We may also remove or disable content, links, or features at any time. 

23. DISPUTE RESOLUTION; ARBITRATION; CLASS ACTION WAIVER 

Before filing any claim, you agree to first contact WeHealth and attempt to resolve the dispute informally by sending written notice to the address listed in the Contact Us section. If the dispute is not resolved within thirty (30) days, either party may proceed as described below. 

Except where prohibited by law, any dispute, claim, or controversy arising out of or relating to these Terms, the Website, or your use of the Website shall be resolved by binding individual arbitration administered by JAMS under its applicable rules. Unless otherwise required by law, arbitration shall be conducted in New York County, New York, or remotely by video or telephone if permitted by JAMS rules or agreed by the parties. The arbitration shall be conducted on an individual basis and not as a class, collective, consolidated, or representative action. You and WeHealth waive the right to a jury trial and the right to participate in a class action, class arbitration, private attorney general action, or representative proceeding. 

Arbitration Opt-Out. You may opt out of arbitration by notifying WeHealth in writing within thirty (30) days of first accepting these Terms. Your opt-out notice must include your full name, mailing address, email address, and a clear statement that you wish to opt out of arbitration under the Website Terms of Use. 

Nothing in this section prevents either party from seeking temporary or preliminary injunctive relief in court to protect intellectual property, confidential information, privacy, security, or unauthorized access rights. 

24. GOVERNING LAW; VENUE; LIMITATION ON CLAIMS 

These Terms and any dispute arising out of or relating to the Website shall be governed by the laws of the State of New York, without regard to conflict of law principles, except to the extent federal law applies. 

Subject to the arbitration provision above, you consent to the exclusive jurisdiction and venue of the state and federal courts located in New York County, New York for any dispute arising out of or relating to these Terms or the Website. 

To the maximum extent permitted by law, any claim or cause of action arising out of or relating to the Website or these Terms must be filed within one (1) year after the claim arose or be forever barred. 

25. FORCE MAJEURE 

WeHealth will not be liable for any delay, failure, interruption, or inability to perform due to events beyond our reasonable control, including acts of God, natural disasters, war, terrorism, civil unrest, labor disputes, epidemics, pandemics, public health emergencies, government actions, power outages, internet or telecommunications failures, cyberattacks, failures of public networks, cloud provider outages, vendor failures, or other events beyond our reasonable control. 

26. ACCESSIBILITY 

WeHealth attempts to make its Website accessible to all individuals. If you require accessibility accommodations to use the Website, please contact us and we will make reasonable efforts to accommodate your needs. If you use special adaptive equipment and encounter problems when using the Website, please report them to us using the contact information below. 

27. MISCELLANEOUS 

These Terms do not create any agency, partnership, joint venture, employment, franchise, fiduciary, or representative relationship between you and WeHealth. You may not assign these Terms without WeHealth’s prior written consent. WeHealth may assign these Terms in connection with a merger, acquisition, reorganization, sale of assets, or similar transaction. 

If any provision of these Terms is found invalid or unenforceable, the remaining provisions remain in full force and effect. WeHealth’s failure to enforce any provision is not a waiver of its right to do so later. Section headings are for convenience only and have no legal effect. 

28. CONTACT US 

If you have questions or complaints regarding the Website or these Terms, please contact us: 

WeHealth Technologies LLC 

Attn: Compliance Officer 

9525 Church Ave 

Brooklyn, NY 11212 

Phone: 888-525-0650 

Email: [email protected] 

Formal legal notices should be sent by certified mail or nationally recognized courier to the address above. Email may be used for operational communications but may not constitute formal legal notice unless expressly permitted by applicable law or a written agreement. 

All materials © 2026 WeHealth Technologies LLC unless otherwise noted. All rights reserved.