Last updated: August 25, 2020
Accessibility. WeHealth attempts to make its information accessible to all individuals. If you use special adaptive equipment and encounter problems when using our Platform, please report them by calling: 1-800-WeHealth. We will let you know if the information is available in an alternate format. We strive to meet World Wide Web Consortium (W3C) Recommendations and other web industry standards, WeHealth is committed to making its Platform available to as many people as possible and makes every effort to ensure its communications are accessible to those with special needs, including those with visual, hearing, cognitive and motor impairments. If you come across a page you find difficult to use, please Contact Us at 1-800-WeHealth.
1. INFORMATION THAT WE COLLECT
A. Information that you provide to us. We collect information you provide to us, for example when you create or modify your account, register to use the Platform, purchase products or services, request information from us, contact customer support, or otherwise communicate with us. This information may include your name, address, billing address, email, telephone, gender, credit card information, bank information, insurance information, login credentials, date of birth, medical history and other health information, and other content you may provide, including certain “Personal Information,” which means any information relating to an identified or identifiable individual.
D. Children. Our Platform is not intended for children under 13 years of age, and we do not knowingly collect Personal Information from children under 13. If you are under 18, do not use or provide any information on our Platform without a parent or legal guardian present. If we learn we have collected or received Personal Information from a child under 13 without verification of parental consent, we will delete it. If you believe we might have any information from or about a child under 13, please Contact Us.
2. HOW WE USE AND SHARE YOUR INFORMATION
A. To Enhance Your Experience. We use user-data to analyze our members’ usage patterns, interests and general behavior, and to better understand and serve you and our community. In addition, we use the information we collect from you to provide and improve products and services available on the Platform, provide information that you request from us, and to keep you informed of updates to our Platform and promote new offerings. We use your personal information to contact you about your orders or inquiries, process credit card and debit card transactions, ship products to you, and enhance your customer experience.
B. Sharing with Third Parties. We may provide information to third party service providers that help us operate and manage our Platform, process orders, and fulfill and deliver products and services that you purchase from us. These service providers will have access to your personal information in order to provide these services, but when this occurs we implement reasonable contractual and technical protections to limit their use of that information to helping us provide the service.
D. Do Not Track. Currently, our Platform does not recognize “do not track” signals or similar mechanisms indicating you do not wish to be tracked or receive interest-based ads. To learn more about interest-based advertisements and your opt-out rights and options, visit the Digital Advertising Alliance (www.aboutads.info) and the Network Advertising Initiative websites (www.networkadvertising.org). Please note that if you choose to opt out, you will continue to see ads on our Platform, but they will not be based on how you browse and shop.
E. Your Consent. We may share your personal information with companies, organizations or individuals outside of WeHealth when we have your consent to do so. For example, with your permission, we may disclose your personal information to a health care provider for the purposes of treatment, payment, healthcare operations, or processing and payment of claims and other charges.
F. Legal Proceedings. We may share your personal information with third party companies, organizations or individuals outside of WeHealth if we have a good-faith belief that access, use, preservation or disclosure of the information is reasonably necessary to: • Meet any applicable law, regulation, subpoena, legal process or enforceable governmental request;
- Detect, prevent, or otherwise address fraud, security or technical issues;
- Protect against harm to the rights, property or safety of WeHealth, our users, customers or the public as required or permitted by law.
3. ACCESS TO YOUR INFORMATION
A. Access; Closure. You can access and update certain information we have relating to your online account by signing into your account through the Platform. If you have questions about personal information we have about you or need to update your information, you can Contact Us or call us at 1-800-WeHealth. You can opt-out of receiving marketing and promotional e-mails from us by using the opt-out or unsubscribe feature contained in the e- mails.
You can close your account by Contacting Us. If you close your account, we will no longer use your online account information or share it with third parties. We may, however, retain a copy of the information for archival purposes, and to avoid identity theft or fraud.
B. California Residents. If you live in California, you have the right to: (1) request that we disclose what Personal Information we collect, use, disclose, and sell; (2) request deletion of Personal Information; (3) opt-out of the sale of Personal Information; and (4) not receive discriminatory treatment by WeHealth for exercising these rights. Only you, or someone legally authorized to act on your behalf, may make a verifiable consumer request related to your Personal Information. To make a request on your behalf, an authorized agent may Contact Us in writing with proof of your written and signed permission to do so. Please note, we may require you to verify your identity and confirm that you gave permission.
Requests to Know. California residents have the right to request that we disclose the following information:
- Specific Personal Information WeHealth has collected about you;
- Categories of Personal Information WeHealth has collected about you, disclosed about you for a business purpose, or sold;
- Categories of sources from which the Personal Information is collected;
- Categories of third parties with whom WeHealth shares or to whom WeHealth sells Personal Information; and
- The business or commercial purpose for collecting and selling Personal Information.
To make such a request, please Contact Us by email, telephone, or submit the request through your WeHealth account. In order to verify your request, WeHealth may require you to provide additional information to confirm the identity of the consumer.
Requests to Delete. California residents have the right to request that we delete Personal Information about you that we collected and maintain, subject to certain exceptions. To make such a request, please Contact Us by email, telephone, or submit the request through your WeHealth account. In order to verify your request, WeHealth may require you to provide additional information to confirm the identity of the consumer. Once we verify your request, we will delete and direct our service providers to delete your Personal Information, unless an exception applies.
Opt-Out of the Sale of Personal Information. California residents have the right to opt-out of the sale of your Personal Information. To make such a request, please Contact Us by email. To opt-out of WeHealth sharing your Personal Information with third parties to advertise our Platform, please additionally manage opt-out privacy controls.
“Shine the Light” Request. California residents may also have the right to request certain information regarding our disclosure of Personal Information to third parties for their direct marketing purposes. To make such a request, please Contact Us.
C. Nevada Residents. Nevada residents may have the right to opt-out of the sale of Personal Information we have collected or will collect. To make such a request, please Contact Us.
4. SECURITY OF YOUR INFORMATION
A. Security. We use industry standard physical, technical and administrative security measures and safeguards to protect the confidentiality and security of your personal information. However, since the Internet is not a 100% secure environment, we cannot guarantee, ensure, or warrant the security of any information you transmit to us. There is no guarantee that information may not be accessed, disclosed, altered, or destroyed by breach of any of our physical, technical, or managerial safeguards. It is your responsibility to protect the security of your login information. Please note that e-mails and other communications you send to us through our Platform are not encrypted, and we strongly advise you not to communicate any confidential information through these means. WeHealth will notify you by email or other means as permitted or required by law if it is determined that a data security incident has occurred.
5. USERS OUTSIDE THE UNITED STATES
A. Consent to US Processing. If you are a resident of the European Economic Area (EEA), in order to provide our Platform, products and services to you, we may send and store your personal information (also commonly referred to as personal data) outside of the EEA, including to the United States. Accordingly, your personal information may be transferred outside of the country where you reside or are located, including to countries that may not or do not provide the same level of protection for your personal information. Where such transfers occur, we take reasonable steps to protect your information in any such country to the extent feasible under applicable law. By using and accessing our Platform, users who reside or are located in countries outside of the United States agree and consent to the transfer to and processing of personal information on servers located outside of the country where they reside, and that the protection of such information may be different than required under the laws of their residence or location.
7. CONTACT US
Attn: Compliance Officer
2071 Flatbush Ave
Brooklyn, NY 11234.
You may also make a complaint to your local data protection authority.
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