Privacy Policy

WEHEALTH WEBSITE PRIVACY POLICY 

Last updated: June 30, 2026 

 

This Website Privacy Policy (“Policy”) explains how WeHealth Technologies LLC d.b.a. WeHealth (“WeHealth,” “we,” “us,” or “our”) collects, uses, discloses, and protects information from visitors to WeHealth-owned or WeHealth-controlled public websites, including www.wehealth.nyc, wehealthapp.com, www.wehealthrpm.com, wehealthcoach.com, www.wehealthservices.com, wehealthplan.com, www.wehealthapp.com, and any other WeHealth public website that links to this Policy, whether or not specifically listed above (collectively, the “Website”). 

This Policy applies to website visitors only. It covers information collected through the public Website — contact forms, cookies, analytics, demo requests, and similar website interactions. It does not apply to patients, consumers, or providers who create accounts, enroll in programs, use the WeHealth mobile app, or use WeHealth platform services. Those users are covered by the WeHealth Patient and Consumer User Privacy Policy and/or the WeHealth Healthcare Provider Privacy Policy, as applicable. 

The public Website is not designed, intended, or authorized to collect Protected Health Information (“PHI”), medical records, patient information, consumer health data, or other health/medical information through general website forms. WeHealth does not intentionally collect PHI or health/medical information through the public Website. Do not submit PHI, medical records, patient information, or other sensitive health information through general website contact forms, demo request forms, or other public website features. If you need to submit PHI, please use a secure, authorized channel as directed by your WeHealth account representative or the applicable program. 

1. INFORMATION WE COLLECT 

When you visit the Website, we may collect the following categories of information: 

Contact and Inquiry Information. If you submit a contact form, demo request, inquiry, sales request, job application, newsletter signup, or other form on the Website, we may collect your name, email address, phone number, company or organization name, job title, state or location, and the content of your message or inquiry. 

Cookies and Tracking Technologies. We and our service providers may use cookies, web beacons, pixels, tracking scripts, and similar technologies to operate the Website, maintain sessions, remember preferences, measure performance, monitor security, and gather aggregate analytics about Website usage. See Section 5 for more detail. 

Technical and Usage Information. We may automatically collect technical information when you visit the Website, including your IP address, approximate geographic location derived from IP address, browser type and version, operating system, device type, referral URL, pages visited, time spent on pages, links clicked, search terms used on the Website, and other usage and diagnostic information. 

Communications. If you email us, call us, submit a support request, or otherwise communicate with us through the Website, we may retain records of those communications, including the content, timestamps, and contact details. 

Marketing Preferences. If you subscribe to a newsletter, marketing email list, or other promotional communication through the Website, we collect your email address and any stated preferences. 

We do not intentionally collect sensitive personal information such as government identifiers, financial account numbers, precise geolocation, biometric data, PHI, consumer health data, or health/medical information through the public Website. If you believe you have submitted such information through a general website form, please contact us promptly. 

2. HOW WE USE INFORMATION 

We may use information collected through the Website to: 

• respond to your inquiries, demo requests, contact form submissions, sales questions, partnership requests, or other communications; 

• provide information about WeHealth products, services, programs, and features; 

• process job applications or career inquiries; 

• send marketing, promotional, or educational communications where you have opted in or where permitted by applicable law; 

• operate, maintain, secure, troubleshoot, and improve the Website; 

• monitor Website performance, analyze usage trends, and measure the effectiveness of content and communications; 

• detect, prevent, and respond to security incidents, fraud, unauthorized access, or misuse; 

• comply with legal obligations, respond to legal process, and protect the rights, property, or safety of WeHealth, visitors, or the public; and 

• create de-identified, aggregated, or anonymized data for analytics, reporting, product development, and business improvement purposes. 

We do not use website visitor information to make clinical decisions, provide medical advice, or process PHI. 

3. HOW WE SHARE INFORMATION 

Service Providers. We may share information with third-party vendors, contractors, hosting providers, analytics providers, email service providers, CRM providers, marketing platforms, security vendors, and other parties that help us operate and improve the Website. These parties may access information only as needed to provide services and are subject to appropriate contractual obligations. 

Business Partners and Referrals. With your consent or at your direction, we may share your contact information with a relevant business partner, provider organization, or referral contact where you have requested information about a specific product, program, or service. 

Legal and Compliance Disclosures. We may disclose information if required or permitted by law, regulation, subpoena, legal process, or government request; to enforce our Website Terms of Use or other agreements; to investigate or address fraud, security, technical issues, or unauthorized access; or to protect the rights, property, or safety of WeHealth, visitors, customers, or the public. 

Change of Control. If WeHealth is involved in a merger, acquisition, corporate reorganization, sale of assets, or similar transaction, information collected through the Website may be transferred to the successor entity as permitted by applicable law. 

We do not sell personal information for monetary consideration. WeHealth does not share PHI, consumer health data, or health/medical information through Website advertising or retargeting tools because the public Website is not designed, intended, or authorized to collect such information. Depending on the Website configuration and active marketing campaigns, WeHealth may share limited Website visitor information, such as cookie identifiers, device/browser information, IP address, page visits, and engagement data, with advertising or analytics platforms such as Meta, Google, or LinkedIn for campaign measurement, analytics, and retargeting of general Website visitors, as described in Section 5. Visitors may opt out of applicable advertising or cookie-related sharing as described in Section 5. 

4. NO PHI THROUGH THE WEBSITE 

The public Website is not designed, intended, or authorized to receive Protected Health Information (PHI) as defined under HIPAA, consumer health data, medical records, patient-identifying information, or other sensitive health/medical information through general public contact forms, demo request forms, newsletter signups, or other standard website features. WeHealth does not intentionally collect PHI or health/medical information through the public Website. 

If you are a healthcare provider, health plan, medical group, or other covered entity interested in WeHealth platform services, please contact us through the designated sales or partner inquiry channels and avoid submitting patient information, PHI, or other protected data through general website forms. 

WeHealth is not responsible for treating information submitted through general website features as PHI under HIPAA unless it is submitted through an authorized secure channel and covered by an applicable Business Associate Agreement. However, WeHealth may take reasonable steps to delete, secure, redirect, or otherwise handle mistakenly submitted sensitive information as appropriate and as required by applicable law. 

5. COOKIES, ANALYTICS, AND ADVERTISING TECHNOLOGIES 

WeHealth may use cookies and similar tracking technologies on the Website. Depending on the Website configuration, vendors enabled, and active marketing campaigns from time to time, these technologies may include: 

• Google Analytics, if enabled, to measure Website traffic, page views, session behavior, referral sources, and performance. 

• Meta Pixel (Facebook/Instagram), if enabled, to measure the effectiveness of advertising campaigns and support retargeting of general Website visitors on Meta platforms. 

• Google Ads Remarketing Tags, if enabled, to measure ad performance and support remarketing to general Website visitors through Google advertising networks. 

• LinkedIn Insight Tag, if enabled, to measure campaign performance and support retargeting of general Website visitors on LinkedIn. 

• HubSpot or similar CRM tracking, if enabled, to track form submissions, page visits, and engagement for sales and marketing purposes. 

• Call tracking tools, if enabled, to attribute phone inquiries to specific marketing channels or campaigns. 

• Chat widgets, if enabled, to provide live chat or chatbot support features on the Website. 

• Heatmap or session replay tools, if enabled, to record anonymized, aggregated, or configured user interactions for Website improvement purposes. WeHealth does not authorize these tools to collect PHI, consumer health data, payment card numbers, passwords, or other highly sensitive information through the public Website. 

These technologies may collect your IP address, browser type, device type, pages visited, time on page, clicks, referral URL, cookie identifiers, and other usage information. Some of these tools are operated by third parties and are subject to their own privacy policies. We encourage you to review the privacy policies of Google, Meta, LinkedIn, and other third-party service providers whose technologies may be used on the Website. 

Advertising and Retargeting. If advertising technologies such as Meta Pixel, Google Ads remarketing, or LinkedIn Insight Tag are enabled, WeHealth may use them to show WeHealth advertisements to visitors who have previously visited the Website, on those third-party platforms. This is sometimes called interest-based advertising or retargeting. WeHealth does not use PHI, consumer health data, or health/medical information for these purposes, and WeHealth does not create advertising audiences based on specific medical conditions, diagnoses, treatments, prescriptions, or patient status. If you wish to opt out of interest-based advertising, you may do so through your browser settings, device settings, the opt-out tools provided by the applicable platform (e.g., Google Ads Settings, Meta Ad Preferences, LinkedIn Ad Settings), or through the Network Advertising Initiative opt-out page at optout.networkadvertising.org. 

Cookie Management. You may be able to manage or disable certain cookies through your browser settings, device settings, platform settings, or any cookie preference tool made available on the Website. Disabling certain cookies may affect Website functionality. Where required by applicable law, WeHealth will take reasonable steps designed to provide required cookie or advertising choices, which may include a cookie preference mechanism, platform-based opt-outs, browser or device controls, or a privacy request process. 

Opt-Out Preference Signals. Some browser-based signals, such as Global Privacy Control (GPC), may communicate opt-out preferences. Where required by applicable law and supported by our Website configuration and service providers, WeHealth will take reasonable steps designed to recognize or process legally required opt-out preference signals for activities subject to such requirements. If a signal is not technically recognized by the Website, you may still use available browser, device, platform, or contact-based opt-out methods described in this Policy. 

6. EMAIL AND MARKETING COMMUNICATIONS 

We may send marketing, promotional, educational, or newsletter communications where permitted by applicable law, including when you opt in, request information, submit an inquiry, register for a demo, attend an event, download content, or otherwise have a business or prospective business relationship with WeHealth. You may opt out of marketing emails at any time by clicking the unsubscribe link in any marketing email or by contacting us using the information in Section 12. 

Opting out of marketing emails does not affect transactional, operational, legal, or response-to-inquiry communications, which we may still send where applicable. 

WeHealth complies with applicable email marketing laws, including the CAN-SPAM Act. We provide opt-out mechanisms as required by law and honor marketing unsubscribe requests, but we may still send transactional, operational, legal, security, or response-to-inquiry communications where applicable. 

7. THIRD-PARTY LINKS AND SERVICES 

The Website may contain links to third-party websites, resources, social media platforms, app stores, partner websites, or external services. WeHealth is not responsible for the privacy practices, content, security, or terms of third-party websites or services. We encourage you to review the privacy policies of any third-party websites you visit through links on our Website. 

8. CHILDREN 

The Website is not directed to children under 13 years of age and we do not knowingly collect personal information from children under 13 through the public Website. If we learn that we have collected personal information from a child under 13 without required parental consent, we will take steps to delete that information. If you believe a child has submitted information through our Website, please contact us. 

9. SECURITY 

WeHealth uses reasonable administrative, technical, and physical safeguards designed to protect information collected through the Website. Sensitive information submitted through the Website may be transmitted using SSL/TLS encryption where applicable. 

No website, application, or electronic transmission is completely secure. We cannot guarantee that information submitted through the Website will never be accessed, intercepted, or disclosed. You are responsible for maintaining the security of any account credentials, devices, and communications you use in connection with the Website. 

Do not submit passwords, payment card numbers, PHI, government identifiers, or other highly sensitive information through general website contact forms unless specifically directed to do so through a secure, authorized channel. 

10. DATA RETENTION 

We retain information collected through the Website for the period necessary to fulfill the purposes described in this Policy, respond to your inquiry, maintain business records, comply with legal obligations, resolve disputes, enforce our agreements, prevent fraud, and support security and operational needs. 

Contact form submissions and inquiry information may be retained for a period consistent with our sales, support, and business operations. Analytics and usage data may be retained in aggregated or de-identified form for longer periods. Marketing preference and unsubscribe records are retained as needed to honor your preferences and comply with applicable law. 

11. YOUR PRIVACY RIGHTS 

Depending on your state of residence and applicable law, you may have rights regarding personal information we collect through the Website, including: 

• the right to know or access personal information we have collected about you; 

• the right to request correction of inaccurate information; 

• the right to request deletion of personal information, subject to applicable exceptions; 

• the right to opt out of sale or sharing of personal information for monetary consideration (we do not sell personal information for monetary consideration); 

• the right to non-discrimination for exercising privacy rights; and 

• other rights available under applicable state privacy laws. 

California Residents. California residents may have rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA), including the right to know, access, correct, delete, and opt out of sale or sharing of personal information. WeHealth does not sell personal information for monetary consideration. Depending on the Website configuration and advertising tools enabled from time to time, WeHealth may share limited Website visitor information with advertising platforms for retargeting or campaign measurement purposes as described in Section 5, which may constitute “sharing” under the CPRA. WeHealth does not share PHI, consumer health data, or health/medical information for advertising or retargeting purposes. California residents may opt out of applicable sharing through the opt-out tools described in Section 5 or by contacting us. We do not discriminate against individuals for exercising applicable privacy rights. 

Nevada Residents. We do not sell covered information as defined under applicable Nevada privacy law. Nevada residents may contact us with questions using the information in Section 12. 

To submit a privacy rights request, please contact us using the information in Section 12 and include your name, contact information, and a description of your request. We may need to verify your identity before responding. We will respond within the timeframe required by applicable law. 

12. CONTACT US 

For questions about this Policy, to exercise privacy rights, or to submit a privacy or compliance request: 

WeHealth Technologies LLC 

Attn: Compliance Officer 

9525 Church Ave 

Brooklyn, NY 11212 

Phone: 888-525-0650 

Email: [email protected] 

Formal legal notices should be sent by certified mail or nationally recognized courier to the address above. Email may be used for operational communications but may not constitute formal legal notice unless expressly permitted by applicable law or a written agreement. 

13. CHANGES TO THIS POLICY 

We may update this Policy from time to time. Changes will be posted on this page with an updated effective date. If we make material changes, we may provide additional notice at our discretion or as required by applicable law. Your continued use of the Website after changes are posted means you acknowledge the updated Policy. 

14. OTHER WEHEALTH PRIVACY POLICIES 

This Policy applies only to the public Website. If you are a patient, consumer, or individual user of the WeHealth mobile app or platform services, please review the WeHealth Patient and Consumer User Privacy Policy. If you are a healthcare provider, medical group, clinic, health plan, administrator, or other professional user, please review the WeHealth Healthcare Provider Privacy Policy. Those policies describe how WeHealth collects, uses, and protects information in connection with platform accounts and services. 

All materials © 2026 WeHealth Technologies LLC unless otherwise noted. All rights reserved.