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Telehealth has become increasingly popular in recent years, especially during times of crisis and social distancing. With numerous telehealth apps available, patients now have the flexibility to choose the platform that best fits their needs. However, it’s essential to consider insurance coverage and potential cost differences when choosing a telehealth app.

Here we will delve into the process of selecting the right telehealth app, even if your insurance provider recommends a specific one, and explore the factors to consider when making your decision.

But the quick answer is yes, you do have a choice of which telehealth app you want to use, even if your insurance provider recommends one. Compare telehealth apps here.


Telehealth Apps and Insurance Providers

Many insurance providers offer coverage for telehealth services as part of their standard policies. However, they may have agreements with specific telehealth apps, which could result in reduced costs or better coverage when using the recommended app. This situation often leaves patients with the question: “Can I choose the telehealth app I want to use even if my insurance provider recommends a telehealth app?”

The short answer is yes, you typically have the choice to use any telehealth app you prefer. Nevertheless, it is essential to check with your insurance company to determine if they will cover the costs of your virtual visits through your preferred app. Communicate with your insurance company and your healthcare provider to understand your coverage and any potential cost differences when choosing a telehealth app.

Factors to Consider When Choosing a Telehealth App


Insurance Coverage

Before selecting a telehealth app, check with your insurance provider to understand your coverage for telehealth services. Some insurance companies may cover the cost of virtual visits entirely, while others may require a copay or only cover a portion of the expense. Keep in mind that using a non-recommended app may result in higher out-of-pocket costs, but using the WeHealth app does not.

Provider Compatibility

Choose a telehealth app that is compatible with your healthcare provider’s systems. This will ensure a seamless experience for both you and your provider during virtual visits. Inquire about your healthcare provider’s preferred telehealth apps and determine if any of these options align with your preferences. Check some of our accepted insurance providers here.

Privacy and Security

It’s crucial to use a telehealth app that is secure and compliant with privacy regulations, such as the Health Insurance Portability and Accountability Act (HIPAA) in the United States. These regulations protect your personal health information from unauthorized access and ensure that your data remains confidential. Research the security features of different telehealth apps and select one that prioritizes the protection of your personal information.

User Experience

A user-friendly telehealth app can make your virtual visits much more enjoyable and stress-free. Read reviews and testimonials to learn about other users’ experiences with different telehealth apps. If possible, test out the app yourself before committing to ensure it meets your expectations and provides a positive user experience. With the WeHealth app, you’re just one tap a way from visiting a health specialist.

Features and Functionality

Different telehealth apps offer varying features and functionalities. Determine what you require in a telehealth app, such as video conferencing, text messaging, or remote patient monitoring. Make sure the app you choose can accommodate your needs and provide the necessary tools for effective virtual visits with your healthcare provider.

Telehealth Cost

While insurance may cover some or all of your telehealth expenses, it’s essential to consider any additional costs associated with using the app, such as subscription fees or charges for specific features. Compare the costs of different telehealth providers and check to see if they charge for each visit or have extra add-on charges.

With the WeHealth app, we charge $47 per month for you to visit our health team all during that month. Some items such as labs and specialty services are extra, but most visits are covered. The app is free if you have insurance.